Returns & refunds

Last updated: September 2026.

Right to cancel

For most eligible UK distance purchases, consumers have a 14-day cancellation period, subject to applicable legal exceptions. The period generally begins the day after the goods are received.

How to cancel

Returning goods

After cancellation, return instructions and the appropriate return address will be provided. The customer should return the goods within the period required by applicable law. Where the law permits, the customer may be responsible for the direct cost of returning non-faulty goods.

Refunds

Refunds are processed within the timescales required by applicable UK consumer law. Where permitted by law, reimbursement may be withheld until the goods are returned or evidence of return is provided.

Faulty, damaged or misdescribed goods

Statutory rights relating to faulty, damaged or misdescribed goods are separate from the cancellation right above and are not limited by this policy.

Model cancellation form

If you wish to cancel an eligible distance purchase, you may send the following information by email:

To: HARRINGTON & VALE / Harrington & Vale Timepieces Ltd
Email: [email protected]
I hereby give notice that I cancel my contract for the sale of the following goods: [product/order]
Ordered on / received on: [date]
Name: [customer name]
Address: [customer address]
Date: [date]